Diagnostics

Short, structured diagnostics. Run in minutes.

Each diagnostic scores one operating risk, benchmarks you against top-decile retention orgs, and hands back a tier and a next move. More diagnostics are added each quarter.

Operating Maturity

CS Operating Maturity Diagnostic

Score your Customer Success function across 8 operating dimensions and 32 metrics. Surface your top three gaps and get a 90-day plan tailored to your tier, from foundation to AI-native.

6 min
Assessment time
8 dimensions
32 metrics
Block · Pilot · Scale · AI Native
Tier output
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Stakeholder Management

Champion Dependency Diagnostic

Calculate the percentage of your portfolio that depends on a single relationship. Score your single-threading exposure across relationship depth, departure detection, and structural process.

4 min
Assessment time
8 vectors
Evaluated
1 number
That reshapes Monday
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More diagnostics in development · Renewal forecasting · Onboarding velocity