Framework · 16 pages
Churn Early Warning System
Risk-flag every account 60 days before the renewal conversation. Trigger taxonomy, save-play library, and the escalation runbook.
Risk triggers
- Engagement drop >30% over 21 days - Stakeholder change at director+ - Support ticket sentiment swing - Roadmap dependency missed
Save plays
Each trigger maps to one of 6 plays with named owner, SLA, and exit criteria.
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16 pages of executive-grade frameworks, templates and step-by-step plays. Use it tomorrow.